Refund policy

Refund and Return Policy

Thank you for choosing AirVantage, we belief that optimal health is a right for all. At AirVantage, our passion lies in creating innovative solutions that enhance comfort and boost confidence. We pride ourselves on providing quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns and Money-Back Guarantees:

Products with a money-back guarantee

If a product’s page advertised a money-back guarantee when you purchased it, you may open and use the product and request a refund if you are not satisfied.

To claim the guarantee, contact support@theairvantage.com with your order number within the guarantee period stated on that product’s page. The guarantee period begins on the date of delivery.

You must return the product in its original packaging, following the return instructions we provide. Return postage is your responsibility. We will refund the price you paid for the eligible product, with no restocking fee, provided these conditions are met.

Products without a money-back guarantee

We accept returns within 30 days of purchase. Items must be unused, in the same condition you received them, and in their original packaging.

The return instructions and refund procedure below apply to both types of return. Please include your original order confirmation or packing slip.

How to file a return:

  • Contact Us: Before returning an item, please contact our returns team at support@theairvantage.com to initiate the returns process.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

  • Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.

  • Include the Return Authorization Number: Write the Return Authorization Number clearly on the outside of the package.

  • Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.
  • Restocking Fee: We don't charge any restocking fee on our products.

Refund procedure:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will automatically be credited back to your original payment method within 10 business days.

Non-refundable items: Some items are non-refundable, including

  • Opened or used products, unless they qualify for a money-back guarantee advertised on the product’s page at the time of purchase.
  • Gifts

Damaged or Defective items:

If you receive a damaged or defective item, please contact us immediately at support@theairvantage.com with details and photos of the problem. We will try to resolve the problem quickly.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact details:

If you have any questions about our refund and return policy, please contact us by email at support@theairvantage.com or by number +61 468 589 999.